Inquiry

Service & Support

Shandong WanRun Intelligent Equipment Co., Ltd. — dredgers, amphibious equipment and sand mining equipment built at Mihe Town Industrial Park, Qingzhou, a base of the Chinese dredging machinery industry. From first enquiry to long-term operation: 104 products in 10+ series, equipment customised for 100+ customers, and after-sales consultation open 360 days a year. Each stage below states what we do and what you prepare — so nothing is assumed on either side.

01

Confirm Requirements

Every project starts from your site problem, not a catalogue. Send the dredging or excavation duty — material, working depth, waterway and discharge plan — and our engineers at the Qingzhou factory state which conditions are verified for our equipment and which need further evaluation.
Confirm Requirements

Service Content

Review of material type, depth, site space, discharge / disposal plan and access constraints; preliminary mapping to dredger, amphibious or sand mining equipment.

How It Is Provided

Email or service hotline +86 188 6675 3210; written assessment note with open questions listed.

You Prepare

  • Site photos or survey data
  • Material and depth information
  • Disposal / discharge plan
02

Online & Offline Consultation

We discuss options online, or you visit the factory at Mihe Town Industrial Park, Qingzhou — a base of the Chinese dredging machinery industry. You can inspect running units across the 104 products and 10+ series before committing.
Online & Offline Consultation

Service Content

Video calls and production walkthroughs; factory visits and reference-unit inspection before order.

How It Is Provided

Scheduled online sessions; on-site visits arranged around your travel; consultation records kept against your project.

You Prepare

  • Project brief and budget range
  • Attendee names for calls or visits
  • Travel plan if visiting the factory
03

Custom Process Design

Our engineers design the dredging process around your site. We have customised equipment for 100+ customers — including a cutter suction dredger built to 30 m excavation depth for Russia under Russian Register (RS) certification, and the 450 Type unit running in Tanzania.
Custom Process Design

Service Content

Model selection across cutter suction (6/8/10/12/14/18/20/24 inch and 450 Type, up to 4,000 m³/h), trailing suction hopper, bucket wheel, jet / water-jet / bucket-chain sand dredgers and amphibious units; configuration sheet with duty limits stated.

How It Is Provided

Quotation pack with configuration annex; revision rounds until site conditions close; options depending on unconfirmed data are marked, not silently included.

Responsibilities

  • We state verified duty limits
  • You confirm site data accuracy
  • Both sign off the process design before order
04

Dedicated Transport Delivery

We arrange dedicated transport matched to the disassembly design of the machine and your access route. Delivered projects span Russia, Tanzania, Thailand, West Africa, Central Asia, Indonesia, other Southeast Asian countries and Europe.
Dedicated Transport Delivery

Service Content

Packing, transport blocks, loading plan and import documentation support.

How It Is Provided

Dedicated transport organised by our team; our engineer supervises loading; local handling per contract.

Responsibilities

  • We: roadworthy packing & loading plan
  • You: permits, route clearance, unloading gear
05

Customer Acceptance

Reassembly, commissioning and a loaded-run check are supervised by our engineers, with operator training before handover. You accept the machine against the signed-off duty assumptions — as with the batch delivery of three trailing suction hopper dredgers to Thailand.
Customer Acceptance

Service Content

Installation supervision, swing / pressure tests, loaded-run commissioning, operator training on safe operation and first-line checks.

How It Is Provided

Engineer team on site for the agreed window; remote support outside it; acceptance record signed at handover.

You Prepare

  • Site readiness (launch area, utilities)
  • Operator list for training
  • Local crane / handling if required
06

After-sales Service

After-sales consultation stays open 360 days a year. Fault reports, part identification and field-service coordination run through the service desk below, tracked against the works number of your machine.
After-sales Service

Service Content

Troubleshooting guidance, wear-part and spare-part orders, field-service coordination for dredgers, amphibious and sand mining equipment.

How It Is Provided

Logged request with reference number; hotline +86 188 6675 3210; warranty, response and part terms quoted per contract.

You Prepare

  • Machine model & works number
  • Problem description and photos
  • Contact on site

Warranty period, response times, resident engineer conditions and covered service regions are not published as fixed figures on this page. They are defined per contract and quoted individually for your model and site — ask for the draft service terms together with your quotation, and we will confirm them for your machine. After-sales consultation itself runs 360 days a year through the service desk.

Report a Problem
With Your Machine

Use this form for equipment you already operate. WanRun keeps after-sales consultation open 360 days a year; for urgent matters call the service hotline +86 188 6675 3210. Include the model and works number from the nameplate — it lets us pull the exact configuration your machine was built to, instead of guessing from a catalogue model.

Buying or planning a project? Do not use this form. Go to Project Inquiry — pre-sales requests are handled by the engineering team, after-sales requests by the service desk.
Attach photos / short video of the issue